RIVA AUDIO
GET IN TOUCH WITH RIVA CUSTOMER SUPPORT AT +1 844.438.7482
RIVA PRIVACY POLICY

RIVA respects your privacy and is committed to protecting the personal information that you decide to share with us. The purpose of this privacy policy statement is to explain the type of information RIVA collects, how we collect it, what we use it for and how users (each, a “User”) can restrict the use or disclosure of personally identifiable information collected (1) when you visit www.rivaaudio.com, nation.rivaaudio.com; shop.rivaaudio.com website (“Site”), and (2) when you use our products.

INFORMATION WE COLLECT

We collect information from you when you register on our Site, place an order, subscribe to our newsletter or RIVA Nation, respond to a survey or fill out a form. When ordering or registering on our Site, as appropriate, you may be asked to enter your:

  • Name
  • E-mail address
  • Mailing address
  • Phone number
  • Birthdate
  • Credit card information

You may, however, visit our site anonymously.We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

INFORMATION USE, SHARING AND DISCLOSURE

When Users supply information about themselves for a specific purpose, RIVA uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). When visitors use our website to order products, or to request information about them, we may use the individual information as we would use the same information obtained offline – for example, to evaluate your needs and contact you regarding additional products, information or services that we believe you may find useful. You have the right to choose not to receive this information by notifying us of your preference.

We do not sell individual information obtained on-line about our visitors. And, we will not disclose the personal information you provide to us via the website to parties unaffiliated with RIVA unless you specifically authorize it, we believe it is reasonably required by law or we believe that disclosure is reasonably required to protect the safety of customers, employees or property.

RIVA uses a variety of third party contractors to perform services such as website management and hosting, online product purchases and shipping, credit card processing and email marketing. In such instances, your personal information may be shared with these agents or contractors but only for the purpose of performing services on behalf of RIVA and in accordance with this privacy policy. In addition, if RIVA gets acquired by another company, your personal information will, in most instances, be part of the assets transferred to the successor company.

We will always give you the opportunity to “opt out” of receiving direct marketing information. This means we assume you have given us your consent to collect and use your information in accordance with this policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to “opt in.” This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize user experience.
  • To improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service by more effectively responding to your customer service requests and support needs.
  • To process transactions.
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without Users consent, other than for the express purpose of delivering the purchased product requested.
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a contest, promotion, survey or other site feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

SECURITY

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a RIVA representative over the telephone at 1-844-GET-RIVA (438-7482). We require our employees to protect the privacy of information about our customers and expect our partners and suppliers to do so as well.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share User information with these third parties for those limited purposes provided that Users have given us their permission.

COOKIES AND TRACKING TECHNOLOGY

Our Site may use “cookies” to enhance User’s experience. User’s web browser places cookies, small data files, on their hard drive for record-keeping purposes and sometimes to track information about them.

Some parts of the Sites use cookies to track User traffic patterns. We do this to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. In addition, we use cookies as necessary to perform functions specific to a User, such as purchasing a RIVA product or submitting a support request.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you that a cookie is present. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of RIVA’ website if you do so.

EMAIL

RIVA does not send unsolicited email (spam). We may use email to communicate with our visitors, to respond to visitors’ emails, to confirm orders placed online, and to send information that a visitor has requested. If you receive an unwanted email from us, you can reply to the email to ask not to receive future emails. RIVA provides an unsubscribe function in its email campaigns in order for subscribers to opt out of further email communications from us.

COMPLIANCE WITH CHILDREN’S ONLINE PRIVACY PROTECTION ACT

Protecting the privacy of the very young is especially important to RIVA. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

THIRD PARTY SITES

RIVA’s website may contain links to other websites that are operated by third parties. RIVA does not share your personal information with those websites, nor are we responsible for the privacy practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

UPDATING YOUR INFORMATION

If you have previously provided us with personal information, you may access, correct, and update information by visiting our Site and utilizing our support application. The Support and Contact US areas of the Site contain links by which users can send in informational updates and corrections.

RIVA PRODUCTS

There are different levels of information that may be provided by you and/or your RIVA system, depending on how much information you wish to provide.

DECLINE TO REGISTER:
If you decline to register your RIVA system with us, no personally identifiable information will be transmitted.

REGISTER:
If you register your RIVA product with us, you will provide us with the following information:

  • First and last name
  • Email address (that becomes associated with the product serial number)
  • RIVA product serial number (located on the bottom of the product or side of the product box)
  • Zip/postal code
  • Birthdate (optional)
  • Country where you use the product

NOTICE OF CHANGES TO THIS POLICY

RIVA will update this privacy policy statement from time to time. When we do, we will revise the “last updated” date at the bottom of this page.

YOUR ACCEPTANCE OF THESE TERMS

By using these Sites, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

Please contact us with any questions regarding our privacy policy or your dealings with these Sites by calling +1 714-427-0086 or email info@rivaaudio.com.

Last updated: October 2014.